Returns, Refund, and Cancellation Policy
At GenericPharmacys.com, we value your satisfaction and strive to provide high-quality products and services. If you need to return, cancel, or request a refund, please review our policy below.
1. Returns Policy
Due to the nature of pharmaceutical products, returns are only accepted under the following conditions:
- The product delivered is incorrect or damaged during shipping.
- The product is defective or has expired upon delivery.
Conditions for Returns:
- The item must be unused and in its original packaging.
- Returns must be initiated within 7 days of delivery.
How to Request a Return:
- Contact our customer support at [Insert Email or Phone Number] within the return window.
- Provide your order number and reason for the return.
- We may request photographic evidence for verification.
2. Refund Policy
Refunds are processed for approved returns or order cancellations under the following terms:
- Approved Returns: Refunds are issued once the product has been received and inspected.
- Payment Refunds:
- Refunds are credited to the original payment method.
- Please allow 7-10 business days for the refund to reflect in your account.
Non-Refundable Situations:
- Products returned without prior authorization.
- Opened or partially used products (except in cases of defects).
- Products returned after the return window closes.
3. Cancellation Policy
You can cancel your order before it is shipped by contacting customer support.
- Before Shipping: Full refund issued.
- After Shipping: Cancellation is not possible once the product has been dispatched.
How to Cancel:
- Contact our customer support at [Insert Email or Phone Number] with your order number.
4. Exceptions
- Prescription medications are non-returnable unless damaged, defective, or expired.
- Health supplements and over-the-counter products may be subject to evaluation based on their condition.
5. Contact Us
If you have any questions about returns, refunds, or cancellations, please contact us:
GenericPharmacys.com
Email: support@genericpharmacys.com
Phone: +91 9499231314